Welcome to Ashapura Car Rentals
At Ashapura Car Rentals, we strive to provide a seamless and hassle-free experience for our customers. Our refund and cancellation policy is designed to ensure fairness and transparency in all transactions. Below, we outline our policy in detail to help you understand your rights and responsibilities when booking with us.
1. Overview
- Scope: This policy applies to all bookings made through Ashapura Car Rentals, whether online or offline.
- Changes: We reserve the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
2. Cancellation Policy
2.1. Flexible Cancellation
- Full Refund: Customers are entitled to a full refund if they cancel their booking at least 24 hours before the scheduled pickup time.
- Partial Refund: Cancellations made less than 24 hours before the pickup time may be subject to a cancellation fee.
2.2. No-Show Policy
- No Refund: If a customer fails to show up for their scheduled pickup without prior notice, they will not be eligible for a refund.
3. Refund Policy
3.1. Eligibility
- Valid Reasons: Refunds are issued in cases of service failure, such as vehicle unavailability or driver no-show.
- Documentation: Customers may be required to provide supporting documentation to validate their refund claim.
3.2. Refund Process
- Timeline: Refunds are processed within 7-10 business days from the date of the refund request.
- Payment Method: Refunds are issued using the original payment method used for the booking.
4. Modification Policy
- Changes: Customers may request modifications to their booking, such as changes to the pickup location or time, subject to availability.
- Fees: Modifications may be subject to additional fees depending on the nature of the change and the timing of the request.
At Ashapura Car Rentals, we value our customers and are committed to providing exceptional service at all times. Our refund and cancellation policy reflects our dedication to transparency and customer satisfaction. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.
